REGAL GLORY

Shipping

• We provide free global shipping for all original artwork and limited edition to almost every country in the world. Should your address not be accepted at checkout, please contact us and we will try to find a solution.
• Custom commission orders are dispatched within the agreed timeframe. You will receive a tracking number via email upon dispatch.
• All shipments are made using the most efficient and cost effective shipping route, via DHL, Fedex, UPS, Fine Art Shippers or ArtPack.

Returns on damaged or lost artwork

• In the unlikely event of receiving a damaged artwork, please contact us within 48 hours with pictures of the damage. Once confirmed, we will endeavour to replace the edition, free of cost.
• In the event that we are unable to replace the edition, we will arrange a refund upon receiving the returned damaged artwork and corresponding Certificate of Authenticity (where applicable). We will arrange a courier to collect the painting to be returned and the costs will be deducted from the refunds. Any customs paid would not be reimbursed by us.
• Please be sure to carefully re-pack the painting so it is not damaged in transit.

Customs

• Depending on your country of residence, deliveries may be subject to import taxes and additional charges for which you are solely responsible. Please note that we have no control over these charges and cannot predict their amount.
• Customs are not included in the sale price. 
• No customs are applicable for Malaysia.

Environmental policy

• We work with a fully end-to-end carbon neutral printing partner, so all prints and framed artworks (and their delivery) are certified carbon neutral.
• All papers and wood-based materials are sourced from certified sustainable sources. Packaging materials have been carefully selected to reduce the impact on the environment whilst still ensuring your artwork gets to you in perfect condition. Plastics are kept to a minimum and all packaging materials are sustainably sourced, being a mixture of recycled, recyclable or biodegradable materials.

Deposit and Payment

   a. A non-refundable upfront deposit of 50% of the total agreed price is required to secure the commission.

   b. The remaining balance is due upon completion of the artwork. The Client will receive a final invoice once the artwork is completed.

   c. Payment methods accepted: credit card, bank transfer or paypal.

Completion and Delivery

   a. The expected completion time will be estimated and communicated to the Client during the initial agreement phase.

   b. Upon completion, the artist will provide the Client with a digital or physical preview of the artwork.

   c. The artwork will be delivered via secure shipping method within 3 business days after final payment is received.